Delta Expands Access to AI Assistant

Delta Air Lines has announced an expansion of its Delta Concierge service, making it accessible to all SkyMiles loyalty program members. Previously limited to select customers, this enhanced feature leverages artificial intelligence to provide personalized assistance. Passengers can utilize the AI assistant through the Fly Delta mobile app or on eligible aircraft seats. The service offers support with a range of requests including flight changes and baggage inquiries. This rollout represents Delta’s continued investment in innovative technologies designed to improve the customer experience.