Qantas to outsource 850 roles to India as part of major AI drive

Qantas intends to reduce approximately 850 positions currently handled at its headquarters in Mascot, Australia. This restructuring is being driven by a significant investment into artificial intelligence across the airline’s operations. The company anticipates that these changes will allow Qantas to modernize and streamline processes. Specifically, the outsourced roles will involve customer service functions. Qantas has stated this initiative represents a key component of their broader strategic plan for technological advancement.