American Airlines’ New Flight Attendant Performance Scoring Draws Scrutiny Over Privacy

American Airlines has implemented the Me@Work platform to evaluate flight attendant performance, sparking debate regarding potential privacy issues. Critics contend that the system’s scoring methodology may unfairly incorporate elements beyond the direct influence of individual crew members. The platform utilizes data analysis to assess various aspects of a flight attendant’s work, including customer interactions and adherence to operational procedures. Concerns have been raised about whether subjective interpretations or external pressures might skew the results generated by this automated evaluation tool. Representatives from the Association of Professional Flight Attendants (APFA) are calling for greater transparency in how these scores are determined and utilized within American Airlines.